Fabless Manufacturing Inc (‘Fabless’ & ‘Fabless Manufacturing’) reserves the right to make changes to this policy at any time.
New/Unused Product Returns/Exchanges
Fabless will accept returns for unused products that are stocked within 60 days from the time the product was received.
If an item is returned within 14 days from when the item is received, you are eligible for a refund to the original payment method used. Any returns made within the remaining time frame will qualify for our Fabless store credit/gift card (to be used in store or online).
The customer is responsible for the return shipping costs and fees. Original shipping is non-refundable (orders shipped with Free Shipping; the actual shipping charges will apply). All returned items must be new/unused, in the original packaging and have no missing hardware or pieces. Crank Lock Tools, Engine Stands, Wiring Products and Custom Orders are non-refundable.
15% restocking fee will apply to all returned items.
See the Return Process below.
If you notice a mistake on your order or want to cancel your order before it has shipped, please contact Customer Service right away. Order cancellations can be applied as a store credit or as a refund with our re-stocking fee applied.
The re-stocking fee does not apply to order changes that do not result in a refund, or if the balance is issued on a store credit.
If your order has shipped, please refer to our return policy above.
Application/Fitment Issues/Fulfillment Errors/Damaged Items
All application, fitment, fulfillment, damaged or missing items must be reported to Fabless Manufacturing as soon as possible. Please read individual sections below for specific details.
Quality is important to us at Fabless Manufacturing. If there is a mistake made on our end, such as a fulfillment error, please contact our customer service team so we can investigate and correct the mistake promptly.
Within 7 days, Fabless will cover the cost to correct any fulfillment errors, including shipping. Between 7 and 14 days Fabless will cover the cost to correct any fulfillment errors, excluding shipping. After 14 days Fabless will not cover the cost to correct fulfillment errors.
Customers are responsible for checking the compatibility section of each product page to ensure the parts are compatible with their vehicle. If you ordered the incorrect item, please refer to our return policy above.
If you wish to return a product that does not fit your vehicle and feel it is due to a description error on our website, please contact our customer service team and we will investigate your request immediately. If we find an error in our online listing or an error in information Fabless provided to you, we will correct the information promptly and waive the restocking fee on the returned product. You have 45 days to alert us of an application for fitment issue. Within 14 days Fabless will cover any shipping charges to make it right. Between 14 and 45 days, Fabless will not cover shipping but will still waive the restocking fee.
If we are able to offer a replacement item and it is a different price from the original, either a refund or an invoice will be issued for the price difference.
You have 7 days to report items that are received damaged to Fabless Manufacturing. Please email photos of all sides of the shipping box, a photo of everything included in the order, as well as up close photos of the product that is damaged. From there we will open a claim with the shipping courier, and if approved by the courier, we will refund back your original shipping.
Please note orders are not sent with insurance unless specifically requested.
Any domestic orders that are refused or non-deliverable will be subject to a return handling fee and will be processed in accordance with our standard return policy.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package and will be discarded by the carrier. The customer will not be eligible for a refund or credit for their order and the products abandoned will not be retrievable.
Tools, Custom Orders (It is the customers responsibility to ensure the measurements and information given to us are correct. Orders are considered custom if they differ from the listing on our website which includes any alternate part coating or color, custom positioning of tabs, mounts, etc and any fully custom piece such as, but not limited to, exhaust work, welding and fabrication services) and Used Parts (we source our used parts from reputable places that test to ensure the parts are in good working order prior before being sold, but we do not guarantee the service life of used parts), Sale/Clearance items (sale items are considered as any item purchased with a 10% discount or greater).
The standard warranty policy is for 1 year from the delivery date unless otherwise stated. Fabless Manufacturing will only warranty manufacturer related defects NOT related to installer error, modification, improper use or vehicle failure.
The following products are not warrantied by Fabless; consumable products, including but not limited to, ball joints, polyurethane bushings, sway bar end links, clutch masters, CV joints & heim joints, products that are not manufactured by Fabless Manufacturing Inc, including, but not limited to Fans, radiators and other OEM or aftermarket products in new or used condition. For items not manufactured by Fabless, the manufacturer warranty may cover the claim.
All warranty claims will be resolved at the discretion of Fabless. Fabless should be notified first of all claims in order to resolve the issue as soon as possible.
There are two options for warranty claims that are within 30 days of delivery:
1) Customer pays 100% for New replacement part(s) to be shipped. Customer then ships back the warranty part(s) to Fabless. Once part(s) are received and inspected a full refund will be issued for the full part(s) cost.
2) Customer ships the part(s) back to Fabless. Upon warranty verification new or repaired part(s) will be shipped to the customer. If the failed part has already been replaced with a new part from another source Fabless will issue a store credit for the warrantied part upon receipt.
For warranty claims after 30 days from delivery the customer is responsible for any and all shipping charges to return the product back to Fabless. Warranty part(s) must be returned to Fabless within 14‐ days of the RMA issue date.
All claims require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, paperwork, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the product(s). Fabless will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing. Fabless does not guarantee that any products will be warrantied until this process is complete. In some cases, warranties will be denied and Fabless must return the product(s) at the expense of the customer.
Fabless Manufacturing is not responsible for any damages that may have occurred by using the products that we sell. Fabless Manufacturing does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Fabless Manufacturing, including labor or product coverage. Fabless Manufacturing will only replace the defective product that was originally purchased from Fabless Manufacturing, once it has been verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by Fabless Manufacturing under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. Fabless Manufacturing will only ship replacement products to the original address that the items were shipped to. The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.
To initiate a return or exchange, please send an email to firstname.lastname@example.org with your order number and the reason for your return/exchange. From there Customer Service will send you an individually issued Return Code to include with the package as well as the steps to be followed for the return.
For returns outside of Canada: We do not accept returns sent by FedEx. The shipper is responsible for Import fees & duty on returned packages. Returns with duty or fees owing at the door will be denied. Ask Customer Service how to reduce this fee for returns.
If new / unused returns are received damaged, you will be responsible for filing a claim with the shipping carrier. Fabless Manufacturing is not responsible for poor packing or any damage caused by the shipping courier.
Please note: All returns must go through Fabless Customer Service; any unexpected packages or returns will be denied.