Fabless Manufacturing Inc (‘Fabless’ & ‘Fabless Manufacturing’) reserves the right to make changes to this policy at any time.
Return or Exchange Process
- Sign in to your customer account.
- Open the order containing the item(s) you’d like to return or exchange.
- Select the return option on the order page.
- Submit your return request.
- Our team will review your request and, if approved, send you the return instructions.
Please do not send any items back until your request has been approved and you’ve received return instructions from us. Once your return is received and reviewed, we’ll process your exchange or refund according to our return policy.
Before submitting your request
Please review the return eligibility requirements below, including the return window, item condition, exclusions, and any applicable return shipping fees.
To be eligible for a return, please make sure that:
- Your return request is submitted within 30 days of delivery.
- The item is unused, uninstalled, and in its original condition.
- The item includes its original packaging, tags, and accessories, where applicable.
- You are the original purchaser of the product(s) being returned.
- The item is not marked as final sale or otherwise excluded from returns.
The following products are non-returnable:
- Tools, including crank lock tools and engine stands
- Wiring products
- Aftermarket products not manufactured by Fabless
- Custom orders are non-returnable. This includes any product that has been modified, personalized, or otherwise changed from the standard version sold on our website.
Items that don’t meet these requirements may be declined. Please wait for approval and return instructions before sending anything back.
Restocking fee
Approved returns refunded to the original payment method are subject to a 15% restocking fee, which will be deducted from the refund amount. The restocking fee is waived when you choose store credit instead of a refund.
Order Changes
If you need to change an order, please contact our Customer Service team as soon as possible after placing it. Orders may begin processing immediately, and materials or resources may be allocated when the order is placed, so changes are not guaranteed.
Approved order changes that don’t result in a refund are not subject to a restocking fee. If an approved change results in a refund, the refund is subject to a 15% restocking fee. The fee is waived when store credit is issued.
Cancellations
We do not process order cancellations. If you no longer want an order, please follow the Return Process above after delivery. Returns are subject to our return eligibility requirements, including any applicable non-returnable product restrictions and restocking fees.
Lost, Stolen, or Damaged Packages
Route Protection is the only protection available through our website for packages that are damaged in transit, lost, or stolen. To receive protection for these types of shipping issues, Route Protection must be included with your order.
Once an order leaves our facility, Fabless Manufacturing is not responsible for damage, loss, or theft during shipping. We take care to package every order securely, but carrier-related issues are outside our control.
If your package arrives damaged, is lost, or is stolen, please submit a claim through Route Protection and follow Route’s claim requirements and reporting timeline. Please keep the original packaging and be prepared to provide:
- Photos of all sides of the shipping box
- Photos of everything included in the order
- Close-up photos of the damaged product
Fulfillment Errors
We take great care to pack every order accurately and securely, but occasional mistakes can happen.
If you receive the wrong item, an incorrect quantity, or an item is missing from your order, please contact us by email as soon as possible. Reporting the issue within 7 days of delivery gives us the best opportunity to investigate and correct it quickly.
If we confirm that the error was made by Fabless Manufacturing:
- Within 7 days of delivery: Fabless will cover the full cost of correcting the error, including shipping.
- After 7 days: We may still review and help correct the issue, but shipping costs will not be covered by Fabless. Any correction after this period will be handled at our discretion.
Application and Fitment Issues
Customers are responsible for reviewing the compatibility information on each product page before placing an order. If you order an item that is not compatible with your vehicle, please refer to our Return Process above.
If you believe an application or fitment issue was caused by incorrect information on our website or by information provided by Fabless Manufacturing, please contact our Customer Service team within 7 days of delivery so we can investigate.
If we confirm that the issue was caused by an error in our product information, Fabless will cover the cost of correcting the issue, including applicable shipping costs. The restocking fee will also be waived.
If a replacement item is a different price from the original item, the price difference will be charged or credited as applicable. For example, if the replacement costs more, you’ll be responsible for paying the difference.
After 7 days, we may still review and help correct the issue at our discretion, but shipping costs will not be covered by Fabless.
Refused Packages
Any domestic orders that are refused or non-deliverable will be subject to a return handling fee and will be processed in accordance with our standard return policy.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package and will be discarded by the carrier. The customer will not be eligible for a refund or credit for their order and the products abandoned will not be retrievable.
Warranty Claims
Warranty claims are handled separately from standard returns and exchanges. If you believe your product has a manufacturing defect, please review our Warranty Policy for eligibility requirements and instructions on submitting a claim.